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Right of Withdrawal
14.1. The User has the right to withdraw from the contract, without providing any reasons, within 14 (fourteen) days after the day on which the contract was concluded, or on the day the User or a designated third party and not including the delivery service, acquires physical possession of the goods.
To exercise the right of withdrawal, the User must declare their intention to withdraw from the contract by informing the Company via email at Upon receiving the withdrawal request, the Company will promptly send a confirmation of receipt to the User via email and the User will be reimbursed for all payments made to the Company.
The User must return the products in their original condition, with original labels and anti-tampering devices intact. The products must be repackaged with care to ensure the original packaging is protected from any damage, marking, or labelling.
The right of withdrawal is excluded in the following cases:
  • Supply of goods made to the consumer's specifications or clearly personalised;
  • Supply of goods which are liable to deteriorate or expire rapidly;
  • Supply of sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery;
  • Supply of goods that, due to their nature, become inseparably combined with other items after delivery.