GENERAL TERMS AND CONDITIONS OF ONLINE SALES
1. Scope of Application
1.1. These General Terms and Conditions of Online Sales ("General Terms and Conditions") govern all sales contracts made between Pelletterie Bianchi e Nardi spa, trading under the brand BIANCHI E NARDI 1946, with a registered office at Via delle Fonti n. 2, Scandicci (FI) ("the Company"), and the user, as understood by article 3 of the Italian Legislative Decree No. 206/2005 ("Consumer Code") to mean a consumer, namely, an individual acting for purposes outside their business, trade, craft, or professional activities ("User"), based on orders placed electronically via the Bianchi e Nardi 1946 website ("Website").
1.2. By agreeing to these General Terms at the time of purchase on the Website, the User commits to adhere to them. If the User does not accept these General Terms, they will not be able to purchase products from the Website.
1.3. The General Terms apply irrespective of the User’s nationality, on the condition that the product delivery occurs in one of the countries where the online sales service is provided, as outlined in section 9.1 of these sales conditions.
2. Changes to the General Terms and Conditions
2.1. The Company reserves the right to periodically make changes to these General Terms and Conditions when such modifications are necessary to ensure compliance with subsequent legal provisions, for technical reasons, to align with the Company's sales models, or to better protect the rights of the Parties. The most recent version of the General Terms and Conditions is regularly updated and made available on the Website. In any event, each purchase is subject to the version of the General Terms and Conditions in force at the time the order is placed.
3. Account Creation
3.1. To proceed with the purchase of products available on the Website, the User must:
(i) login on the Website with their existing authentication credentials from a previously created account in their name on the Website, or
(ii) create a new account on the Website.
3.2. To create a new account on the Website, the User must:
(i) correctly fill in the registration form fields, entering all required data (including but not limited to: first name, last name, email address, username, and password),
(ii) confirm they have read the Website's privacy policy and provide any additional consent, and
(iii) confirm the registration.
3.3. When creating an account on the Website, the User is required to choose a username and password that are at least 8 characters in length, in accordance with the password creation guidelines that are regularly updated and specified on the Website. The User acknowledges and agrees that the login credentials for the Website are confidential and must not be disclosed or transferred to third parties. The User is responsible for maintaining password confidential and is obliged to immediately notify the Company in the event of unauthorised use of the account or loss or theft of login credentials. This should be done through written communication to the Company at the address provided in Article 16, with a detailed description of the incident and a copy of a valid ID or passport. Upon receipt of such notification from the User, the Company will deactivate the compromised login credentials and issue new ones. The Company shall not be held responsible for any loss or damage resulting from the User's failure to protect their password or delay in notifying the Company of any unauthorised use, loss, or password theft. The User assumes all responsibility towards the Company for any loss and/or damage resulting from any unauthorised use of their account.
3.4. Registration on the Website is free of charge, provided that:
(i) the cost of the internet connection used to access the Website, as per the rates, terms, and conditions applied by the User's service provider, is borne by the User, and
(ii) the User pays to the Company the due fees upon purchase of a product from the Website.
3.5. Following registration on the Website, the User will receive an email at the address provided during the registration phase.
3.6. The User may cancel their account at any time by sending an email to the Company at the address indicated in the subsequent Article 16. Upon receipt of such communication, any contractual relationship between the User and the Company - except for purchase orders already sent before the cancellation request - will be deemed terminated, and the User's username and password will be deleted.
4.1. Following the completion of the form, the user may select a payment method from those indicated in the Article 8.1 and electronically submit their purchase order to the Company.
5. Conclusion of the Purchase Contract
5.1. The User is required to select the products and add them to the basket, and retains the right to modify or cancel the contents of the basket at any time before finalising the purchase order.
5.2. By submitting a purchase order through the Website, the User makes a binding offer to purchase the selected products, which leads to the formation of a purchase contract governed by these General Terms and Conditions ("Contract").
5.3. Before confirming the purchase order, the User must review the summary of the purchase order to ensure that all the information provided is correct. Any data entry errors can be corrected using the data modification functions available on the Website. Should the User notice any mistakes after confirming the purchase order, they may rectify them by contacting the Company's Customer Service as indicated in Article 16.
5.4. After the purchase order has been placed, the Company will issue an email to the User confirming receipt of the order, containing the order number and details of the order made ("Receipt Confirmation"). The Receipt Confirmation does not constitute acceptance of the purchase order unless such acceptance is expressly stated within the Receipt Confirmation itself; in such a case, the Contract will be deemed concluded following acceptance. In all other cases, the Contract shall be deemed in effect upon dispatch of the ordered products as set out in the following Article 9.
5.5. If the Receipt Confirmation does not explicitly state that the order has been accepted, and if the ordered products are not dispatched within the agreed timeframe, it will be assumed that the Consumer's offer to enter into a Contract has been declined.
5.6. The User must retain the order number from the Receipt Confirmation for all future correspondence with the Company.
5.7. The Contract may be executed in the following languages: Italian and English.
6. Selection of Products
6.1. The User may only purchase products listed in the catalogue published on the Website and available at the time of the User’s purchase order. The Company may periodically update the catalogue, and as a result, does not guarantee the continuous availability of any product or the availability of all sizes/versions of each product/colour in the catalogue.
6.2. Each product is accompanied by a detailed description that highlights its main attributes. The images and colours of the products displayed in the descriptions may not correspond exactly to the actual items due to the settings of the computer systems or devices used by the User to view the Website. Therefore, the published images are to be considered indicative within the bounds of reasonable accuracy.
6.3. The products on the Website are available while stocks last. If the selected product is unavailable despite being listed for selection, the Company will promptly inform the User via email at the provided address. In the event that the product is permanently unavailable, the Company may offer the User the option to terminate the Contract and will provide a refund for the price already paid, including any applicable shipping costs.
7. Product Pricing
7.1. The sales prices are stated in Euros and are inclusive of VAT, where applicable, based on the destination country of product shipment.
7.2. The User will be charged the sales prices published online at the time of submission of the purchase order. These prices are subject to change without prior notice. It is the User's responsibility to verify the final price before submitting the purchase order.
7.3 In the event of any pricing discrepancies on the Website, where the listed price is less than the actual selling price of a Product, the Customer/Buyer will be contacted by Customer Service to confirm whether they would like to proceed with the purchase at the correct price. Should the Customer decline, the order will not be processed.
7.4. If the actual selling price of a Product is lower than that indicated on the Website, only the lower price will be charged, and the Product will be shipped to the Customer/Buyer.
7.5. The Company reserves the right to apply different sales prices depending on the country where the products are shipped.
7.6. All product prices listed on the Website are exclusive of shipping costs and any customs duties, which are entirely the User's responsibility.
8. Payments, Invoicing, and Refunds
8.1. The payment methods available to the User include:
8.11 Credit card (Visa, Mastercard, American Express; Maestro) where Users are required to provide the requested information. All data will be securely processed using encryption to protect against unauthorised access. This payment method does not incur additional costs for the customer;
8.12 PayPal, PayPal is available for secure payments by either using a credit/debit card or through a PayPal account (which can be topped up via bank transfer or credit/debit card). PayPal incurs no additional charges for the customer;
8.12 For ApplePay transactions, the User is required to provide the requested information through Stripe's secure processing system. All data will be securely processed using encryption to protect against unauthorised access. There are no additional charges for using this payment method.
8.1.4. For GooglePay transactions, the User is required to provide the requested information through Stripe's secure processing system. All data will be securely processed using encryption to protect against unauthorised access. There are no additional charges for using this payment method.
8.2. Payment must be made at the time of order placement.
8.3. For every purchase made through the Website, the Company issues a receipt of payment to the User. This receipt will be attached to the Receipt Confirmation if the latter constitutes acceptance of the order, or to the Shipping Confirmation (as defined below) in accordance with Article 5.4.
8.4. The Company reserves the right to decline the purchase order if the payment is not authorised by the relevant payment service, as outlined in the payment options listed in Article 8.1.
8.5. Any refunds will be issued to the User through the same method used by the User for purchase. Refunds will be processed subject to the payment provider's processing times and policies.
9. Shipping and Delivery of Products
9.1 DESTINATION COUNTRIES
• Australia
• Austria
• Bahrain
• Belgium
• Bulgaria
• Canada
• China Mainland
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• San Marino
• Ireland
• Italy
• Japan
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• Qatar
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• Turkey
• United Arab Emirates
• United Kingdom
• United States
9.2. Products purchased on the Website will be dispatched to the delivery address provided by the User at website registration or at product purchase. Delivery is carried out by affiliated couriers.
9.3. Upon dispatching the products to the courier, the User will receive an email from the courier service confirming the dispatch. This email will include the courier's name, estimated delivery times, and a tracking number, allowing the User to track the delivery progress ("Shipping Confirmation"). The dispatch date is defined as the date the products are handed over to the designated courier.
9.4. Deliveries are limited to the countries specified on the Website. The delivery times and charges vary based on the destination country and the shipping method selected. Delivery times listed on the Website are estimates and are not considered contractual obligations for the Company.
9.5. The Company reserves the right to make partial deliveries for products ordered in the same transaction, provided the items can be used independently. In such cases, the Company will bear any additional shipping costs. Such partial deliveries are considered complete and do not entitle the User to refuse the delivery or to claim compensation or damages.
9.6. At the time of delivery, the User is obliged to verify that:
(i) the number of packages corresponds with the transport documents, and
(ii) the packaging is not damaged, tampered with, or altered in any way. If there are discrepancies or signs of damage, the User must immediately lodge a formal dispute with the courier by either refusing the product or accepting it under reservation, noting the issue on the transport document. The User must also inform the Company of any such incidents by contacting Customer Service within 8 (eight) days from the delivery date.
10. Late Delivery
10.1. In accordance with Article 61 of the Italian Consumer Code, should the Company fail to deliver the products by the agreed deadline, the User has the right to set an additional deadline of 30 (thirty) days for delivery. If this additional period expires without the products being delivered, the User has the right to terminate the Contract and may also seek compensation for any damages.
11. Product Collection
11.1. In the event of non-delivery due to the User's absence during the courier's delivery attempts, the courier will hold the products at their warehouse. The User must collect the products within the time frame indicated on the attempted delivery notice.
Failure to collect the products within this time frame will result in their return to the Company. In such cases, the Contract will be automatically terminated under Article 1456 of the Italian Civil Code, and the User will be notified via email, with the purchase order being consequently cancelled. The Company will then refund the purchase price to the User within 15 (fifteen) days, deducting the costs of the unsuccessful delivery, return shipping to the Company, and any other costs incurred by the Company due to the non-delivery caused by the User's absence or failure to fulfil the obligation to accept delivery.
11.2. Following the notification referred to in Article 11.1, should the User wish to request the delivery of the products previously ordered, a new purchase order will need to be placed. This is subject to the Company's right to decline this new order.
12. User Declarations
12.1. The User declares and warrants that:
12.1.1. they are legally entitled to enter into these General Terms and Conditions;
12.1.2. they are of legal age;
12.1.3. the personal data and other information provided to the Company during registration on the Website or the purchase of a product are truthful, accurate, and up-to-date. The Company reserves the right to verify the provided information at any time and by any means at its disposal, including requesting suitable supporting documentation from the User. Should the User violate article 12.1.3, the Company has the right to close or suspend the User's account;
12.1.4. The User agrees to use the Website in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use of the Website that violates the law, these General Terms and Conditions, or infringes upon the rights of third parties.
12.2. The User agrees to indemnify and hold the Company harmless against all liabilities, legal action, costs, expenses, and claims that may arise from the User's breach of the declarations outlined in article 12.1. This is notwithstanding the Company's right to immediately terminate the Contract with immediate effect under Article 1456 of the Italian Civil Code.
13. Legal Warranty of Conformity
13.1. The products sold to the User via the Website are protected by the legal warranty of conformity as provided by Articles 128 and subsequent amendments of the Italian Consumer Code ("Legal Warranty").
13.2. The Company is duty-bound to supply the User with products that meet the contractual specifications.
13.3. The Company is accountable for any non-conformity that exists at the time of delivery of the product, provided that such non-conformity is disclosed within 2 (two) years of delivery of the product. The User loses their rights pertaining to the Legal Warranty should they fail to report the lack of conformity to the Company within 2 (two) months from the date on which the defect was discovered, by contacting Customer Service as indicated in Article 16. This report must contain an accurate and complete description of the contested defects or faults. In such cases, Customer Services will respond to the User and provide instructions for returning the defective product at the Company's expense. The Company may request the User to attach the payment receipt or other proof of purchase when claiming the Legal Warranty.
13.4. The User may request the Company, at their discretion, to repair or replace the product at no cost to them, unless the solution selected is objectively infeasible or disproportionately costly relative to the alternative.
13.5. The User may request, at their discretion, an appropriate price reduction or the termination of the Contract should any of the following situations occur:
(i) repair or replacement is not feasible or excessively burdensome;
(ii) the Company has not carried out the repair or replacement of the product within a reasonable time frame;
(iii) any previous repair or replacement has caused considerable inconvenience to the User.
13.6. Should the product require repair at the manufacturer's technical service centre, the Company will oversee its delivery to the centre while maintaining direct liability to the User under the Legal Warranty.
13.7. Should the Company confirm the lack of conformity, any transport, repair, or replacement upon receipt and inspection of the product, the costs will be borne by the Company. Otherwise, should the Company find that the reported lack of conformity does not exist or that the conditions for the application of the Legal Warranty are not met, the Legal Warranty will not apply. The User will bear all associated transport and verification costs and the Company will then notify the User accordingly.
13.8. The User acknowledges and accepts that the Legal Warranty does not cover defects or damages arising from accidental events, the User’s mishandling, use of the product contrary to its intended purpose, or normal wear and tear.
14. Right of Withdrawal
14.1. The User has the right to withdraw from the contract, without providing any reasons, within 14 (fourteen) days. The withdrawal period expires 14 (fourteen) days after the day on which the contract was concluded, or on the day the User or a designated third party and not including the delivery service, acquires physical possession of the goods. Should the User purchase multiple products with a single order, the withdrawal period expires 14 (fourteen) days after the day on which the User or the designated third party takes physical possession of the last item.
14.2. To exercise the right of withdrawal, the User must clearly declare their intention to withdraw from the contract by informing the Company via email at customer@bianchienardi.it, including the following details:
• Order number
• Order date
• Name and Surname
• Address
• Email associated with the account from which the order was placed
• Date of request
14.3. To comply with the withdrawal deadline, the User must send their notice of withdrawal before the end of the withdrawal period. Upon receiving the withdrawal request, the Company will promptly send a confirmation of receipt to the User via email.
14.4. In the event of withdrawal, the User will be reimbursed for all payments made to the Company, except for any additional delivery costs incurred from selecting a delivery option more expensive than the Company's standard offering. This refund will be processed without undue delay and no later than 30 (thirty) days from the day on which the Company receives the returned goods in compliance with the conditions set out in article 14.6. Such refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise. The User will not incur any fees as a result of the refund.
14.5. Unless the Company has offered to collect the products itself, the User must return or deliver the goods to the Company or the affiliated couriers without undue delay and no later than 30 (thirty) days after notifying the Company of the contract withdrawal. The deadline is considered met should the User return the goods before the 14 (fourteen) day period has expired. The cost of returning the goods shall be borne by the User unless the Company has, at its discretion, agreed in writing to bear such costs. The Company may withhold the refund of the product price until it has received the goods or until the User has provided proof of return, depending on which occurs first.
14.6. The User must return the products in their original condition, with original labels and anti-tampering devices intact. The products must be repackaged with care to ensure the original packaging is protected from any damage, marking, or labelling.
14.7. The right of withdrawal is excluded in the following cases:
• Supply of goods made to the consumer's specifications or clearly personalised;
• Supply of goods which are liable to deteriorate or expire rapidly;
• Supply of sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery;
• Supply of goods that, due to their nature, become inseparably combined with other items after delivery.
15. Personal Data Protection
15.1. The Company processes the User's personal data for the purposes specified in the Privacy Policy, available on the Website at the specified link.
16. Customer Service
16.1. The User may contact Customer Service for any inquiries, assistance, or to file complaints via the following CONTACT DETAILS:
• Email: customer@bianchienardi.it
• registered mail with delivery confirmation to PELLETTERIE BIANCHI E NARDI SPA, registered office at 50018 Scandicci (FI), Via delle Fonti No. 2, Italy.
17. SERVICE SUSPENSION
17.1 The Company reserves the right to temporarily suspend service operations without prior notice, strictly for the duration necessary to carry out technical improvements or essential maintenance to enhance service quality.
17.2 The Company may terminate the provision of services at any time due to legitimate security concerns or confidentiality breaches, with subsequent notification to the affected Registered User.
17.3 The Company is not liable for any damage arising from the suspension of the service.
18. FORCE MAJEURE
18.1 The Company shall not be held liable for any failure or delay in fulfilling its obligations due to circumstances outside its reasonable control, such as force majeure events, or other unforeseen and unpredictable events beyond its control.
18.2 The Company's obligation to perform shall be deemed suspended for the duration of the force majeure events.
18.3 The Company will endeavour to find solutions that enable it to fulfil its obligations despite the ongoing force majeure events.
INTELLECTUAL PROPERTY RIGHTS, WEBSITE CONTENT AND OTHER RIGHTS
19.1 All content on the Company's Website, including works, images, sounds, videos, documents, drawings, figures, logos, and any other material published on the Website, including menus, web pages, graphics, colours, layouts, tools, fonts, website design, diagrams, methods, processes, functions, and software, are copyrighted and protected by intellectual property rights of Pelletterie Bianchi e Nardi Spa and their rightful owners. Unauthorised reproduction, modification, duplication, copying, distribution, sale, or exploitation of the Website's content is strictly prohibited without the Company's prior written consent. Any use of the Website's content for commercial and/or advertising purposes without the express written consent of Pelletterie Bianchi e Nardi Spa is also prohibited.
19.2 All trademarks that distinguish the products sold on the Website are registered trademarks of their respective owners and are used by the Company solely to identify, describe, and advertise the products for sale on the Website. The Company recognises the rights of the legitimate owners and does not assert any claims to those rights. Legitimate rights holders are entitled to request Pelletterie Bianchi e Nardi Spa, at any time, to fulfil any legal obligations where legally permissible. Any unlawful and unauthorised use of the trademarks mentioned above is strictly forbidden. It is also prohibited to use any trademark featured on the Website in a manner that unfairly exploits its distinctiveness or renown or in any way harms the trademark and its legitimate owners.
19.3 In no event may the Registered User alter, change, modify, or adapt the Website, nor the materials made available by the Company.
20. LINKS TO THIRD-PARTY WEBSITES
20.1 The Website may contain links to third-party sites/applications. The Company does not exercise any control over these third-party sites and, as such, is not responsible for their content.
20.2 Some of these links may redirect to third-party websites/applications that offer services via E-commerce platforms. For these services, the third party's own terms and conditions for website/application use and service provision will apply, for which the Company assumes no responsibility.
21. Online Dispute Resolution
21.1. The User may use the Online Dispute Resolution (ODR) platform established by the European Commission for the resolution of disputes related to online sales contracts. Through the ODR Platform, the User and the Company can resolve disputes related to online purchases with the assistance of an impartial body. The ODR Platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.
22. Applicable Law and Jurisdiction
22.1. These General Terms and Conditions are governed by Italian law. Any disputes arising between the Parties regarding the validity, interpretation, execution, or termination of these General Terms and Conditions, or any related Contract, will fall exclusively under the jurisdiction of the consumer's local court, provided they located within Italian territory. Should the User reside outside of Italy, and a dispute arises over the interpretation or execution of these General Terms and Conditions or the Contract, the Company has the discretion to initiate proceedings in either the Court of Florence or in a court local to the User's residence or domicile. However, should the User be the party to initiate legal proceedings, the Court of Florence will retain exclusive jurisdiction to resolve the dispute.
1.1. These General Terms and Conditions of Online Sales ("General Terms and Conditions") govern all sales contracts made between Pelletterie Bianchi e Nardi spa, trading under the brand BIANCHI E NARDI 1946, with a registered office at Via delle Fonti n. 2, Scandicci (FI) ("the Company"), and the user, as understood by article 3 of the Italian Legislative Decree No. 206/2005 ("Consumer Code") to mean a consumer, namely, an individual acting for purposes outside their business, trade, craft, or professional activities ("User"), based on orders placed electronically via the Bianchi e Nardi 1946 website ("Website").
1.2. By agreeing to these General Terms at the time of purchase on the Website, the User commits to adhere to them. If the User does not accept these General Terms, they will not be able to purchase products from the Website.
1.3. The General Terms apply irrespective of the User’s nationality, on the condition that the product delivery occurs in one of the countries where the online sales service is provided, as outlined in section 9.1 of these sales conditions.
2. Changes to the General Terms and Conditions
2.1. The Company reserves the right to periodically make changes to these General Terms and Conditions when such modifications are necessary to ensure compliance with subsequent legal provisions, for technical reasons, to align with the Company's sales models, or to better protect the rights of the Parties. The most recent version of the General Terms and Conditions is regularly updated and made available on the Website. In any event, each purchase is subject to the version of the General Terms and Conditions in force at the time the order is placed.
3. Account Creation
3.1. To proceed with the purchase of products available on the Website, the User must:
(i) login on the Website with their existing authentication credentials from a previously created account in their name on the Website, or
(ii) create a new account on the Website.
3.2. To create a new account on the Website, the User must:
(i) correctly fill in the registration form fields, entering all required data (including but not limited to: first name, last name, email address, username, and password),
(ii) confirm they have read the Website's privacy policy and provide any additional consent, and
(iii) confirm the registration.
3.3. When creating an account on the Website, the User is required to choose a username and password that are at least 8 characters in length, in accordance with the password creation guidelines that are regularly updated and specified on the Website. The User acknowledges and agrees that the login credentials for the Website are confidential and must not be disclosed or transferred to third parties. The User is responsible for maintaining password confidential and is obliged to immediately notify the Company in the event of unauthorised use of the account or loss or theft of login credentials. This should be done through written communication to the Company at the address provided in Article 16, with a detailed description of the incident and a copy of a valid ID or passport. Upon receipt of such notification from the User, the Company will deactivate the compromised login credentials and issue new ones. The Company shall not be held responsible for any loss or damage resulting from the User's failure to protect their password or delay in notifying the Company of any unauthorised use, loss, or password theft. The User assumes all responsibility towards the Company for any loss and/or damage resulting from any unauthorised use of their account.
3.4. Registration on the Website is free of charge, provided that:
(i) the cost of the internet connection used to access the Website, as per the rates, terms, and conditions applied by the User's service provider, is borne by the User, and
(ii) the User pays to the Company the due fees upon purchase of a product from the Website.
3.5. Following registration on the Website, the User will receive an email at the address provided during the registration phase.
3.6. The User may cancel their account at any time by sending an email to the Company at the address indicated in the subsequent Article 16. Upon receipt of such communication, any contractual relationship between the User and the Company - except for purchase orders already sent before the cancellation request - will be deemed terminated, and the User's username and password will be deleted.
4.1. Following the completion of the form, the user may select a payment method from those indicated in the Article 8.1 and electronically submit their purchase order to the Company.
5. Conclusion of the Purchase Contract
5.1. The User is required to select the products and add them to the basket, and retains the right to modify or cancel the contents of the basket at any time before finalising the purchase order.
5.2. By submitting a purchase order through the Website, the User makes a binding offer to purchase the selected products, which leads to the formation of a purchase contract governed by these General Terms and Conditions ("Contract").
5.3. Before confirming the purchase order, the User must review the summary of the purchase order to ensure that all the information provided is correct. Any data entry errors can be corrected using the data modification functions available on the Website. Should the User notice any mistakes after confirming the purchase order, they may rectify them by contacting the Company's Customer Service as indicated in Article 16.
5.4. After the purchase order has been placed, the Company will issue an email to the User confirming receipt of the order, containing the order number and details of the order made ("Receipt Confirmation"). The Receipt Confirmation does not constitute acceptance of the purchase order unless such acceptance is expressly stated within the Receipt Confirmation itself; in such a case, the Contract will be deemed concluded following acceptance. In all other cases, the Contract shall be deemed in effect upon dispatch of the ordered products as set out in the following Article 9.
5.5. If the Receipt Confirmation does not explicitly state that the order has been accepted, and if the ordered products are not dispatched within the agreed timeframe, it will be assumed that the Consumer's offer to enter into a Contract has been declined.
5.6. The User must retain the order number from the Receipt Confirmation for all future correspondence with the Company.
5.7. The Contract may be executed in the following languages: Italian and English.
6. Selection of Products
6.1. The User may only purchase products listed in the catalogue published on the Website and available at the time of the User’s purchase order. The Company may periodically update the catalogue, and as a result, does not guarantee the continuous availability of any product or the availability of all sizes/versions of each product/colour in the catalogue.
6.2. Each product is accompanied by a detailed description that highlights its main attributes. The images and colours of the products displayed in the descriptions may not correspond exactly to the actual items due to the settings of the computer systems or devices used by the User to view the Website. Therefore, the published images are to be considered indicative within the bounds of reasonable accuracy.
6.3. The products on the Website are available while stocks last. If the selected product is unavailable despite being listed for selection, the Company will promptly inform the User via email at the provided address. In the event that the product is permanently unavailable, the Company may offer the User the option to terminate the Contract and will provide a refund for the price already paid, including any applicable shipping costs.
7. Product Pricing
7.1. The sales prices are stated in Euros and are inclusive of VAT, where applicable, based on the destination country of product shipment.
7.2. The User will be charged the sales prices published online at the time of submission of the purchase order. These prices are subject to change without prior notice. It is the User's responsibility to verify the final price before submitting the purchase order.
7.3 In the event of any pricing discrepancies on the Website, where the listed price is less than the actual selling price of a Product, the Customer/Buyer will be contacted by Customer Service to confirm whether they would like to proceed with the purchase at the correct price. Should the Customer decline, the order will not be processed.
7.4. If the actual selling price of a Product is lower than that indicated on the Website, only the lower price will be charged, and the Product will be shipped to the Customer/Buyer.
7.5. The Company reserves the right to apply different sales prices depending on the country where the products are shipped.
7.6. All product prices listed on the Website are exclusive of shipping costs and any customs duties, which are entirely the User's responsibility.
8. Payments, Invoicing, and Refunds
8.1. The payment methods available to the User include:
8.11 Credit card (Visa, Mastercard, American Express; Maestro) where Users are required to provide the requested information. All data will be securely processed using encryption to protect against unauthorised access. This payment method does not incur additional costs for the customer;
8.12 PayPal, PayPal is available for secure payments by either using a credit/debit card or through a PayPal account (which can be topped up via bank transfer or credit/debit card). PayPal incurs no additional charges for the customer;
8.12 For ApplePay transactions, the User is required to provide the requested information through Stripe's secure processing system. All data will be securely processed using encryption to protect against unauthorised access. There are no additional charges for using this payment method.
8.1.4. For GooglePay transactions, the User is required to provide the requested information through Stripe's secure processing system. All data will be securely processed using encryption to protect against unauthorised access. There are no additional charges for using this payment method.
8.2. Payment must be made at the time of order placement.
8.3. For every purchase made through the Website, the Company issues a receipt of payment to the User. This receipt will be attached to the Receipt Confirmation if the latter constitutes acceptance of the order, or to the Shipping Confirmation (as defined below) in accordance with Article 5.4.
8.4. The Company reserves the right to decline the purchase order if the payment is not authorised by the relevant payment service, as outlined in the payment options listed in Article 8.1.
8.5. Any refunds will be issued to the User through the same method used by the User for purchase. Refunds will be processed subject to the payment provider's processing times and policies.
9. Shipping and Delivery of Products
9.1 DESTINATION COUNTRIES
• Australia
• Austria
• Bahrain
• Belgium
• Bulgaria
• Canada
• China Mainland
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• San Marino
• Ireland
• Italy
• Japan
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• Qatar
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• Turkey
• United Arab Emirates
• United Kingdom
• United States
9.2. Products purchased on the Website will be dispatched to the delivery address provided by the User at website registration or at product purchase. Delivery is carried out by affiliated couriers.
9.3. Upon dispatching the products to the courier, the User will receive an email from the courier service confirming the dispatch. This email will include the courier's name, estimated delivery times, and a tracking number, allowing the User to track the delivery progress ("Shipping Confirmation"). The dispatch date is defined as the date the products are handed over to the designated courier.
9.4. Deliveries are limited to the countries specified on the Website. The delivery times and charges vary based on the destination country and the shipping method selected. Delivery times listed on the Website are estimates and are not considered contractual obligations for the Company.
9.5. The Company reserves the right to make partial deliveries for products ordered in the same transaction, provided the items can be used independently. In such cases, the Company will bear any additional shipping costs. Such partial deliveries are considered complete and do not entitle the User to refuse the delivery or to claim compensation or damages.
9.6. At the time of delivery, the User is obliged to verify that:
(i) the number of packages corresponds with the transport documents, and
(ii) the packaging is not damaged, tampered with, or altered in any way. If there are discrepancies or signs of damage, the User must immediately lodge a formal dispute with the courier by either refusing the product or accepting it under reservation, noting the issue on the transport document. The User must also inform the Company of any such incidents by contacting Customer Service within 8 (eight) days from the delivery date.
10. Late Delivery
10.1. In accordance with Article 61 of the Italian Consumer Code, should the Company fail to deliver the products by the agreed deadline, the User has the right to set an additional deadline of 30 (thirty) days for delivery. If this additional period expires without the products being delivered, the User has the right to terminate the Contract and may also seek compensation for any damages.
11. Product Collection
11.1. In the event of non-delivery due to the User's absence during the courier's delivery attempts, the courier will hold the products at their warehouse. The User must collect the products within the time frame indicated on the attempted delivery notice.
Failure to collect the products within this time frame will result in their return to the Company. In such cases, the Contract will be automatically terminated under Article 1456 of the Italian Civil Code, and the User will be notified via email, with the purchase order being consequently cancelled. The Company will then refund the purchase price to the User within 15 (fifteen) days, deducting the costs of the unsuccessful delivery, return shipping to the Company, and any other costs incurred by the Company due to the non-delivery caused by the User's absence or failure to fulfil the obligation to accept delivery.
11.2. Following the notification referred to in Article 11.1, should the User wish to request the delivery of the products previously ordered, a new purchase order will need to be placed. This is subject to the Company's right to decline this new order.
12. User Declarations
12.1. The User declares and warrants that:
12.1.1. they are legally entitled to enter into these General Terms and Conditions;
12.1.2. they are of legal age;
12.1.3. the personal data and other information provided to the Company during registration on the Website or the purchase of a product are truthful, accurate, and up-to-date. The Company reserves the right to verify the provided information at any time and by any means at its disposal, including requesting suitable supporting documentation from the User. Should the User violate article 12.1.3, the Company has the right to close or suspend the User's account;
12.1.4. The User agrees to use the Website in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use of the Website that violates the law, these General Terms and Conditions, or infringes upon the rights of third parties.
12.2. The User agrees to indemnify and hold the Company harmless against all liabilities, legal action, costs, expenses, and claims that may arise from the User's breach of the declarations outlined in article 12.1. This is notwithstanding the Company's right to immediately terminate the Contract with immediate effect under Article 1456 of the Italian Civil Code.
13. Legal Warranty of Conformity
13.1. The products sold to the User via the Website are protected by the legal warranty of conformity as provided by Articles 128 and subsequent amendments of the Italian Consumer Code ("Legal Warranty").
13.2. The Company is duty-bound to supply the User with products that meet the contractual specifications.
13.3. The Company is accountable for any non-conformity that exists at the time of delivery of the product, provided that such non-conformity is disclosed within 2 (two) years of delivery of the product. The User loses their rights pertaining to the Legal Warranty should they fail to report the lack of conformity to the Company within 2 (two) months from the date on which the defect was discovered, by contacting Customer Service as indicated in Article 16. This report must contain an accurate and complete description of the contested defects or faults. In such cases, Customer Services will respond to the User and provide instructions for returning the defective product at the Company's expense. The Company may request the User to attach the payment receipt or other proof of purchase when claiming the Legal Warranty.
13.4. The User may request the Company, at their discretion, to repair or replace the product at no cost to them, unless the solution selected is objectively infeasible or disproportionately costly relative to the alternative.
13.5. The User may request, at their discretion, an appropriate price reduction or the termination of the Contract should any of the following situations occur:
(i) repair or replacement is not feasible or excessively burdensome;
(ii) the Company has not carried out the repair or replacement of the product within a reasonable time frame;
(iii) any previous repair or replacement has caused considerable inconvenience to the User.
13.6. Should the product require repair at the manufacturer's technical service centre, the Company will oversee its delivery to the centre while maintaining direct liability to the User under the Legal Warranty.
13.7. Should the Company confirm the lack of conformity, any transport, repair, or replacement upon receipt and inspection of the product, the costs will be borne by the Company. Otherwise, should the Company find that the reported lack of conformity does not exist or that the conditions for the application of the Legal Warranty are not met, the Legal Warranty will not apply. The User will bear all associated transport and verification costs and the Company will then notify the User accordingly.
13.8. The User acknowledges and accepts that the Legal Warranty does not cover defects or damages arising from accidental events, the User’s mishandling, use of the product contrary to its intended purpose, or normal wear and tear.
14. Right of Withdrawal
14.1. The User has the right to withdraw from the contract, without providing any reasons, within 14 (fourteen) days. The withdrawal period expires 14 (fourteen) days after the day on which the contract was concluded, or on the day the User or a designated third party and not including the delivery service, acquires physical possession of the goods. Should the User purchase multiple products with a single order, the withdrawal period expires 14 (fourteen) days after the day on which the User or the designated third party takes physical possession of the last item.
14.2. To exercise the right of withdrawal, the User must clearly declare their intention to withdraw from the contract by informing the Company via email at customer@bianchienardi.it, including the following details:
• Order number
• Order date
• Name and Surname
• Address
• Email associated with the account from which the order was placed
• Date of request
14.3. To comply with the withdrawal deadline, the User must send their notice of withdrawal before the end of the withdrawal period. Upon receiving the withdrawal request, the Company will promptly send a confirmation of receipt to the User via email.
14.4. In the event of withdrawal, the User will be reimbursed for all payments made to the Company, except for any additional delivery costs incurred from selecting a delivery option more expensive than the Company's standard offering. This refund will be processed without undue delay and no later than 30 (thirty) days from the day on which the Company receives the returned goods in compliance with the conditions set out in article 14.6. Such refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise. The User will not incur any fees as a result of the refund.
14.5. Unless the Company has offered to collect the products itself, the User must return or deliver the goods to the Company or the affiliated couriers without undue delay and no later than 30 (thirty) days after notifying the Company of the contract withdrawal. The deadline is considered met should the User return the goods before the 14 (fourteen) day period has expired. The cost of returning the goods shall be borne by the User unless the Company has, at its discretion, agreed in writing to bear such costs. The Company may withhold the refund of the product price until it has received the goods or until the User has provided proof of return, depending on which occurs first.
14.6. The User must return the products in their original condition, with original labels and anti-tampering devices intact. The products must be repackaged with care to ensure the original packaging is protected from any damage, marking, or labelling.
14.7. The right of withdrawal is excluded in the following cases:
• Supply of goods made to the consumer's specifications or clearly personalised;
• Supply of goods which are liable to deteriorate or expire rapidly;
• Supply of sealed goods which are not suitable for return due to health or hygiene reasons and were unsealed after delivery;
• Supply of goods that, due to their nature, become inseparably combined with other items after delivery.
15. Personal Data Protection
15.1. The Company processes the User's personal data for the purposes specified in the Privacy Policy, available on the Website at the specified link.
16. Customer Service
16.1. The User may contact Customer Service for any inquiries, assistance, or to file complaints via the following CONTACT DETAILS:
• Email: customer@bianchienardi.it
• registered mail with delivery confirmation to PELLETTERIE BIANCHI E NARDI SPA, registered office at 50018 Scandicci (FI), Via delle Fonti No. 2, Italy.
17. SERVICE SUSPENSION
17.1 The Company reserves the right to temporarily suspend service operations without prior notice, strictly for the duration necessary to carry out technical improvements or essential maintenance to enhance service quality.
17.2 The Company may terminate the provision of services at any time due to legitimate security concerns or confidentiality breaches, with subsequent notification to the affected Registered User.
17.3 The Company is not liable for any damage arising from the suspension of the service.
18. FORCE MAJEURE
18.1 The Company shall not be held liable for any failure or delay in fulfilling its obligations due to circumstances outside its reasonable control, such as force majeure events, or other unforeseen and unpredictable events beyond its control.
18.2 The Company's obligation to perform shall be deemed suspended for the duration of the force majeure events.
18.3 The Company will endeavour to find solutions that enable it to fulfil its obligations despite the ongoing force majeure events.
INTELLECTUAL PROPERTY RIGHTS, WEBSITE CONTENT AND OTHER RIGHTS
19.1 All content on the Company's Website, including works, images, sounds, videos, documents, drawings, figures, logos, and any other material published on the Website, including menus, web pages, graphics, colours, layouts, tools, fonts, website design, diagrams, methods, processes, functions, and software, are copyrighted and protected by intellectual property rights of Pelletterie Bianchi e Nardi Spa and their rightful owners. Unauthorised reproduction, modification, duplication, copying, distribution, sale, or exploitation of the Website's content is strictly prohibited without the Company's prior written consent. Any use of the Website's content for commercial and/or advertising purposes without the express written consent of Pelletterie Bianchi e Nardi Spa is also prohibited.
19.2 All trademarks that distinguish the products sold on the Website are registered trademarks of their respective owners and are used by the Company solely to identify, describe, and advertise the products for sale on the Website. The Company recognises the rights of the legitimate owners and does not assert any claims to those rights. Legitimate rights holders are entitled to request Pelletterie Bianchi e Nardi Spa, at any time, to fulfil any legal obligations where legally permissible. Any unlawful and unauthorised use of the trademarks mentioned above is strictly forbidden. It is also prohibited to use any trademark featured on the Website in a manner that unfairly exploits its distinctiveness or renown or in any way harms the trademark and its legitimate owners.
19.3 In no event may the Registered User alter, change, modify, or adapt the Website, nor the materials made available by the Company.
20. LINKS TO THIRD-PARTY WEBSITES
20.1 The Website may contain links to third-party sites/applications. The Company does not exercise any control over these third-party sites and, as such, is not responsible for their content.
20.2 Some of these links may redirect to third-party websites/applications that offer services via E-commerce platforms. For these services, the third party's own terms and conditions for website/application use and service provision will apply, for which the Company assumes no responsibility.
21. Online Dispute Resolution
21.1. The User may use the Online Dispute Resolution (ODR) platform established by the European Commission for the resolution of disputes related to online sales contracts. Through the ODR Platform, the User and the Company can resolve disputes related to online purchases with the assistance of an impartial body. The ODR Platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.
22. Applicable Law and Jurisdiction
22.1. These General Terms and Conditions are governed by Italian law. Any disputes arising between the Parties regarding the validity, interpretation, execution, or termination of these General Terms and Conditions, or any related Contract, will fall exclusively under the jurisdiction of the consumer's local court, provided they located within Italian territory. Should the User reside outside of Italy, and a dispute arises over the interpretation or execution of these General Terms and Conditions or the Contract, the Company has the discretion to initiate proceedings in either the Court of Florence or in a court local to the User's residence or domicile. However, should the User be the party to initiate legal proceedings, the Court of Florence will retain exclusive jurisdiction to resolve the dispute.